Billing Terms and Conditions

1. Introduction

These Billing Terms and Conditions (“Terms”) govern the payment obligations and billing processes between Outland Utility (“Company,” “we,” “us,” or “our”) and the customer (“Customer,” “you,” or “your”). By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

Prices: All prices for products and services are listed in U.S. Dollars (USD) and are subject to change without prior notice.

Taxes and Fees: Prices do not include applicable taxes, duties, or charges unless otherwise stated.

2.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club

• Express Checkout Options: Apple Pay, Google Pay, Shop Pay

2.3 Payment Due Date

One-Time Purchases: Payment is due at the time of purchase.

3. Invoicing

Invoice Issuance: Invoices are issued upon order completion.

Delivery Method: Invoices are sent electronically via email to the contact information provided at checkout.

Customer Responsibility: You are responsible for ensuring that all billing information provided is accurate and up to date.

4. Disputed Charges

Notification Period: Any billing disputes must be submitted in writing within 15 days of the invoice date.

Contact Information: Disputes should be sent to support@outlandutility.com and must include the invoice number and a description of the issue.

Resolution: We will investigate and work to resolve all billing disputes promptly and fairly.

5. Refunds and Credits

Policy Reference: Refunds and credits are issued in accordance with our Refund Policy.

Processing Time: Approved refunds will be processed to the original payment method within 14 business days.

6. Taxes

Customer Responsibility: You are responsible for all applicable taxes, including but not limited to sales tax, value-added tax (VAT), goods and services tax (GST), or similar charges.

Tax Exemption: If you are tax-exempt, a valid tax exemption certificate must be provided at the time of purchase.

7. Billing Errors

Corrections: Any billing errors identified by us will be corrected promptly.

Overcharges: If an overcharge occurs, we will issue a refund or credit for the excess amount.

Undercharges: If an undercharge occurs, we reserve the right to invoice you for the outstanding balance.

8. Payment Security

Data Protection: All payment information is handled securely in accordance with industry standards.

Payment Processor: Payments are processed through Shopify Payments. We do not store your full credit card information on our servers.

SSL Encryption: All transactions are protected using Secure Socket Layer (SSL) encryption technology.

9. Changes to Billing Terms

Modification Rights: We reserve the right to update or modify these Billing Terms and Conditions at any time.

Notification of Changes: Updates become effective upon posting on our website at outlandutility.com.

Acceptance of Changes: Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

10. Limitation of Liability

No Liability for Indirect Damages: Outland Utility is not liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to these Terms.

Maximum Liability: Our total liability for any claim arising under these Terms is limited to the amount you paid to us during the six (6) months preceding the event giving rise to the claim.

11. Governing Law

Jurisdiction: These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Venue: Any legal action arising under these Terms shall be brought exclusively in the state or federal courts located in Delaware.

12. Contact Information

For billing-related questions or concerns, please contact:

Outland Utility
8 The Green #23355
Dover, DE 19901
United States
Email: support@outlandutility.com
Phone: 866-530-1024
Website: outlandutility.com

13. Entire Agreement

These Billing Terms and Conditions, together with our Terms of Service and Privacy Policy, constitute the entire agreement between you and Outland Utility regarding billing matters and supersede all prior agreements.

Acknowledgment

By purchasing our products or using our services, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.