Shipping Policy

1. Introduction

At Outland Utility (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, outlandutility.com.

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2. Shipping Destinations

Countries We Ship To

Outland Utility currently ships to the following destination:

• United States

Future Expansion

We are continually working to expand our shipping destinations. Please check back regularly for updates.

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3. Shipping Costs

Domestic Shipping (United States)

• Standard Shipping: Free shipping on all orders

No Hidden Fees

All applicable shipping costs are calculated and displayed at checkout. There are no hidden fees.

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4. Order Processing Time

Processing Time

Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

Order Cut-Off Time

Orders placed before 5:00 PM Eastern Time (ET) will begin processing the same business day.

Weekend and Holiday Orders

Orders placed on weekends or public holidays will be processed on the next business day.

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5. Estimated Delivery Time

Domestic Shipping (United States)

• Standard Shipping: 3–5 business days

Delivery Estimates

Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or other logistical issues.

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6. Shipping Methods and Carriers

Reliable Carriers

We partner with reputable carriers to ensure safe and timely delivery of your order.

Common Domestic Carriers

• USPS

• UPS

• FedEx

LTL Freight Carriers (for larger shipments)

• FedEx Freight

• Old Dominion

• XPO Logistics

• Estes Express

Shipment Tracking

All orders include tracking information, which will be provided via email once your order has shipped.

Insurance

All shipments are insured against loss or damage during transit. If you experience any shipping issues, please contact us promptly.

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7. Order Tracking

Tracking Information

Once your order has shipped, you will receive an email containing:

• Your tracking number

• The carrier name

• A link to track your shipment

How to Track Your Order

• Visit outlandutility.com/track-order or the carrier’s website

• Enter your tracking number to view shipment status and estimated delivery date

Assistance

If you need help tracking your order, please contact our Customer Service team.

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8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery
If your package is delayed beyond the estimated delivery timeframe, please contact us at support@outlandutility.com or 866-530-1024.

Lost Packages
If tracking shows your package as delivered but you have not received it:

• Verify the shipping address provided

• Check with neighbors or building management

• Contact us for further assistance

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8.2 Damaged Packages

Reporting Damage
If your package arrives damaged:

• Take clear photos of the damaged packaging and item(s)

• Contact us within 7 days of delivery at support@outlandutility.com

Resolution
We will review the claim and arrange a replacement or refund, as appropriate.

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9. Missing Items

Reporting Missing Items
If any items are missing from your order:

• Contact us within 7 days of delivery

• Provide your order number and details of the missing item(s)

Resolution
We will investigate and resolve the issue promptly by shipping the missing item(s) or issuing a refund.

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10. Return and Refund Policy

Returns

Returns are accepted within 30 days of receiving your order.

Return Conditions

• Items must be unused, undamaged, and in their original packaging

• Certain items may not be eligible for return (see Return and Refund Policy for details)

Return Shipping Costs

Return shipping is provided at no cost to the customer and is covered by Outland Utility.

Refunds

• Refunds are processed within 14 days after we receive and inspect the returned item

• Refunds are issued to the original payment method

For full details, please review our Return and Refund Policy.

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11. Incorrect Address

Address Accuracy

Customers are responsible for ensuring shipping information is accurate at checkout. Outland Utility is not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages

If a package is returned due to an incorrect or incomplete address:

• We will contact you to arrange reshipment

• Additional shipping charges may apply

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12. Contact Information

For questions or concerns regarding shipping, please contact us:

Customer Service Email: support@outlandutility.com
Customer Service Phone: 866-530-1024

Company Address:
Outland Utility
8 The Green #23355
Dover, DE 19901
United States

Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

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13. Changes to This Shipping Policy

Outland Utility reserves the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on our website. We encourage you to review this policy periodically.

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Thank you for shopping with Outland Utility.
We appreciate your business and are committed to providing reliable and professional service.

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